Covid19 - Temporary amendment to our booking conditions
As at 18 March 2020
Changes to your booking due to the coronavirus
Our guests wellbeing is our top priority. In light of the UK government's latest advice and due to the ever changing circumstances surrounding the coronavirus and the uncertainties that come with it, we understand that our customers may need to make changes to their travel plans because of it.
For new and existing bookings with an arrival date on or before 21st May 2020*, guests may request a change to the start date of their booking by up to 12 months, subject to availability. We will waive any administration charges for the change but depending on the cost of the accommodation of the new booking, you may have to make a further payment with respect to the cost of accommodation.
*Customers will need to contact us at least 48 hours before their scheduled arrival date.
We will update this page should our policy on this change.
I’m due to arrive at a property in the next few weeks, can I get a refund?
You can move your holiday dates to a later date free of charge if your arrival date is on or before the 21st May 2020.
If you wish to cancel and have paid the deposit only - this is non refundable as per our standard booking terms and conditions.
If you have paid for your holiday in full you can move your holiday dates to a later date free of charge if your arrival date is on or before the 21st May 2020 or if you wish to cancel and have insurance in place we will provide you with any receipts or paperwork required for you to make a claim.
For bookings starting after 21st May 2020, our standard terms and conditions apply.
How can I contact you to transfer my booking?
Please email me at email@example.com with your preferred dates and I will get back to you as soon as possible.
Where can I receive more information about coronavirus?
We would advise you to check the Scottish Government website for the most up to date information.
Daily updates on the situation in Scotland are published daily at 2pm at: